Apple confirms serious new problems for iPhone 14 buyers

Update below 09/20. This post was originally published on September 17th

It’s been off to a great start for iPhone 14 owners. Yesterday, Apple released iOS 16.0.1 specifically to address Data migration, authorization and photo issues with range. Today, the company has confirmed additional problems with iMessage and FaceTime.

in a new supporting documentApple also acknowledges that “iMessage and FaceTime can’t complete activation on iPhone 14 and iPhone 14 Pro” and acknowledges that issues can still occur, even after Updating to iOS 16.0.1,

Breaking down the problems, Apple states that “after setting up your iPhone, you may experience one or more of the following problems”:

  • You can’t receive iMessages or FaceTime calls.
  • When you send a message to another Apple device, you see a green message bubble instead of a blue one.
  • Conversations in Messages appear as two separate threads instead of one.
  • Recipients see your messages as coming from the wrong account, for example from your email address if you chose your phone number.

While the issues are obvious, the fix is ​​not. In its support documentation, Apple recommends that users update to iOS 16.0.1 “to resolve”, but a) these bugs are not listed in the iOS 16.0.1 release notes, and b) Apple suggests backup steps Returns if you’re still having issues after updating. These are:

  1. In the Settings app, tap on ‘Cellular’. Make sure your phone line is on. If you use more than one SIM, make sure the phone number you want to use is selected and turned on.
  2. Tap on ‘Messages’ in the Settings app. Then tap ‘Send & Receive’.
  3. Tap the phone number you want to use with Messages.
  4. Go back to the Settings app and tap on ‘FaceTime’.
  5. Tap the phone number you want to use with FaceTime.

End? not enough.

In an internal Apple memo seen by MacRumorsApple acknowledges activation issues and says “there are no current official fixes and support staff ‘should not repair’ [case] for the issue’.” The recommended course of action is also different:

When prompted to connect to a Wi-Fi network say “Connect to a Mac or a PC with iTunes” in the initial iOS onboarding process and then return to the previous screen and retry on Wi-Fi until activation is successful. Do it. MacRumors quoted the report as saying.

I’ve reached out to Apple for an explanation of what’s in iOS 16.0.1 and the conflicting information in the leaked memo. I will update this post when I get an answer. In the meantime, I would strongly advise owners of older iPhones to choose iOS 15.7 instead of iOS 16, which is currently a dumpster fire For iPhones of all ages.

09/19 Update: More problems are being reported for the iPhone 14 Pro model. picked up by 9to5MacThere are reports from the owners that the new 48-megapixel primary camera of the model cannot shoot photos and videos in third-party apps like Instagram, Snapchat and TikTok. In addition, it appears that the defect is causing physical damage to the lens.

YouTuber Luke Miani (below) has demonstrated the mistake, which occurs when using the primary camera in third-party apps. Optical image stabilization malfunction, causing the lens to vibrate violently – so much that noise is audible. This problem report can be found at reddit and tiktokAnd Miani reports that after posting about it on Twitter, “surprisingly people said they experienced this on their Pros and Pro Max as well.”

In addition, this violent shaking can have a lasting effect. “The worst part is that we ended up damaging the actual camera itself,” explains Miani. “It made it very difficult to focus and eventually wouldn’t focus on close objects, even in the stock camera app.”

Upon taking the phone to an Apple Store, the device was replaced. Whether Apple can fix this in software remains to be seen, but for affected users, it will be a race against time before the primary camera is physically broken. Apple has yet to comment on the issue, but I have reached out for comment.

09/20 Update: Talking to bloombergApple has confirmed that it is working on a fix for the camera defect in the iPhone 14 Pro and Pro Max models, which physically shakes the phone’s primary camera lens when used in a third-party app.

Apple states that the fix – possibly as of iOS 16.0. iOS 16.0.1 was released exclusively for the iPhone 14 model, – Will come next week.

It’s a swift response from Apple, but timeliness also appears to be important when YouTuber Luke Mian revealed that shaking the camera in his affected iPhone 16 Pro eventually broke the camera, and was replaced under warranty at an Apple Store . So the longer the fix takes, the more iPhones need to be repaired or replaced on Apple’s Tab.

Snapchat creator Snap also confirmed on Monday that it is “working directly with Apple” after its app, as well as Instagram, TikTok and others, were found to be affected by the issue.

The issue marks the latest of several iPhone 14/iOS 16 launch issues, including activation issues on the new phone and a Litany of bugs in iOS 16 itself, Bugs are common with each new generation of iOS, but it appears that iOS 16 has caused more problems than usual.

And don’t expect iOS 16.0. Faster turnaround times mean it’s unlikely the release will have time to incorporate improvements There are many other bugs users are reporting, Dedicated bug fixes are usually ‘minor point’ releases, so iOS 16.0.3 and 16.0.4 may arrive well before iOS 16.1, which is currently in beta testing. So for iPhone owners, you can expect a lot of update notifications in the coming weeks.

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